Categories: EPoS System




The True Cost of EPoS Downtime: Protect Your Business with RMS

For retail businesses in the UK and around the world, EPoS downtime is more than just an inconvenience; it’s a significant financial setback. In this blog, we share the true cost of downtime for retail businesses, emphasising the critical role of preventative maintenance, the importance of a reliable EPoS provider, and how leasing equipment can be a game-changer in minimising downtime and its far-reaching consequences.

The Crucial Role of Preventative Maintenance

For forward-thinking retailers relying on EPoS systems for every aspect of their business,  your equipment is the heartbeat of your business. The key takeaway is the essential nature of preventative maintenance for your EPoS equipment. Like a well-oiled machine, regular check-ups and proactive measures are necessary to keep your system running at its peak.

At RMS, we are committed to providing world-class EPoS solutions and we emphasise the essential role that preventative maintenance plays in ensuring that potential issues are addressed before they become disruptions. Choosing RMS is not just about narrowing down an EPoS provider, you are making the strategic decision to safeguard your business against the unseen threats of downtime.

EPoS Downtime

The Impact of Downtime on Retail Businesses

Downtime isn’t just a momentary inconvenience and it shouldn’t be underestimated; it’s a domino effect that can have lasting repercussions on your retail business. A recent whitepaper shares alarming statistics for businesses experiencing downtime and the potential for serious consequences. The standout figure is that 25% of global service outages are due to hardware failure – many of which could be avoided with preventative maintenance. There are a myriad of ways that downtime can impact retail businesses:

Loss of Profits

Every minute of downtime translates to missing out on potential revenue. The statistics uncover how even short disruptions can lead to substantial financial losses, affecting your bottom line and long-term profitability.

Decreased Productivity

Downtime disrupts the flow of operations, leading to a decrease in overall productivity. This can create bottlenecks in your processes, affecting staff efficiency and hinder daily operations.

Lost Sales Opportunities

It should come as no surprise that there is a direct correlation between downtime and lost sales opportunities. Customers frustrated by issues with your service are likely to take their business elsewhere, resulting in not just immediate losses but potential long-term customer loyalty.

Customer Satisfaction Takes a Hit

In an era where customer experience is paramount, downtime can erode the trust and satisfaction levels of your customer base. Consider how a single negative experience can extend far beyond the moment of downtime, impacting your brand reputation.

The Strategic Role of Leasing Equipment

There is a strategic role that leasing equipment plays in minimising downtime. Leasing is not just a smart financial arrangement or convenient way to ensure you have the latest retail technology; it’s a proactive measure to ensure your business remains resilient in the face of potential disruptions.

Predictable Budgeting

Leasing shifts the financial burden from large upfront costs to manageable monthly payments. In our previous blog, we share how this predictable budgeting allows businesses to allocate resources strategically, including funds for preventative maintenance.

Choose Regular Maintenance and Support

With our leasing agreements, you can choose to prioritise your uptime with regular maintenance add-ons. By choosing to add another layer of protection, you can reduce the financial impact of unexpected issues and ensure a swift response to potential problems. At RMS, we give you the option to build in a maintenance package so that you can spread the cost of protecting your business. Our full service package is the smart choice for retailers wishing to keep their system working well and ensure downtime is kept to a minimum.

Continuous Cycle of Upgrades

Leasing enables businesses to stay technologically current without the financial strain of frequent hardware upgrades. Investigate how this flexibility allows for uncomplicated transitions to newer, more advanced equipment, minimising the risk of outdated systems causing disruptions.

Preventative Maintenance from RMS

At RMS, our commitment to preventative maintenance goes beyond the ordinary, ensuring that your EPoS system is not just a tool but a reliable asset that continuously contributes to your business success. Our approach involves a meticulous and cyclical process, aiming to return your system to its ‘just new’ state through regular maintenance checks. This optimisation is a strategic measure to prevent downtime and extend the life of your EPoS Solution.

We understand that downtime directly impacts your profitability, and that’s why we take preventative maintenance so seriously. As your dedicated EPoS partner, we go the extra mile by providing comprehensive patch management for our EPoS software and offering on-site warranties for our world-class EPoS hardware. Your business’s success is our priority, and our preventative maintenance measures are designed to maximise your uptime, ensuring your EPoS solution remains a powerful contributor to your success.


For retail businesses, the true cost of downtime extends far beyond immediate financial losses. It’s a significant threat that can impact every aspect of your business’s success. By prioritising preventative maintenance and choosing a reliable EPoS provider like RMS, you can fortify your business against the unpredictable challenges of downtime. In partnership with RMS, your retail business can not only weather the storm but thrive in the face of any challenge.

Why Choose RMS?

RMS have worked with ambitious businesses since 2004, supplying tailored software solutions and EPoS hardware from the Shetland Islands to the Seychelles. We work with businesses in most retail verticals, contact us and discover how protecting your EPoS system with preventative maintenance from RMS is the best decision you’ll make today.

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