All orders are processed promptly upon receipt and are dispatched using UK couriers with parcel tracking services, we use many couriers to make our deliveries however our preferred courier company is DHL.
To pass on any savings to our customers we may in some cases drop-ship directly from our suppliers, so please note that not all of your items may arrive in the same delivery. This is due to the location of our warehouses and our suppliers stock, however most orders will be completed within 3-5 working days.
Orders placed on our website over £150.00 in value (ex VAT) qualify for FREE delivery to any UK and Republic of Ireland destination . Orders less than £150 in value (ex VAT) are shipped* at a flat rate fee of £15.00. We offer Express Delivery for items, such items are typically delivered between 1 -3 days from date of order. The cut off time for Express Delivery is 1pm, orders placed after 1pm will be despatched the following working day.
*Where the item is electronically delivered the fee is for administration & processing.
Whilst every reasonable effort shall be made to deliver your order promptly, we cannot always guarantee exact delivery dates. Please allow 3-5 working days for your order to arrive. If an item is out of stock or is going to take longer to deliver, we will contact you to let you know as soon as possible. RMS Scotland Ltd is not responsible for any damages or losses incurred by the customer and such items will be non-returnable.
All shipping charges are calculated for delivery within the UK and the Republic of Ireland. Deliveries above 100Kg or for more than 10 items per shipment may be subject to higher charges and will be arranged on an individual basis. All goods must be signed for when delivered by DHL and other couriers, and if no-one is available to receive your package the courier will leave a delivery card and contact number for re-delivery arrangements.
Upon making a purchase from RMS Scotland Ltd, you may return the goods to us within five working days providing you have contacted us about your return. If eligible, you will be assigned an RMA number that will validate your return. Returns without a valid RMA number will be rejected, and shipping charges will be forwarded to the customer attempting to return the item. We can be contacted via our contact page or by calling 01750 700527.
We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering. A restocking fee of 25% of the returned goods value will be charged, unless the item is DOA.
Under NO CIRCUMSTANCES should you send any goods back without contacting us first.
The package MUST be returned in ‘as new condition’ for a refund, if items are damaged and we cannot resell them then we may deduct these costs from the refund amount.
To return an item – please enclose a note giving the reason for the return, wrap the package securely and send the package to the address we give you. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licenses, manuals and accessories. For your protection, we recommend that you insure the goods and use a recorded-delivery service when returning an item.
Delivery charges – if you are returning an item because of an error on our part or because it is defective on arrival (DOA – typically within five working days), we will be happy to refund delivery charges. In all other cases we will be unable to refund the cost of any postage.
Non-returnable items – Some items are non-returnable due to their nature, such as software, certain hardware, consumables, personalised or customised products or items that have been sealed for health or hygiene reasons. These items are clearly marked as non-returnable on the product page and in the order confirmation email. If you attempt to return a non-returnable item, we will reject the return and charge you the shipping costs. This does not affect your right to raise an item as DOA as per our policy below.
DEAD ON ARRIVAL(DOA)
In the event of a system arriving and being classed as DOA, please follow the fault logging procedure above. A replacement for the equipment will be sent and the faulty device picked up, a DOA period ranges from 2 – 7 days from date of delivery depending on the equipment purchased.
Please read our full Terms and Conditions for further information.