This clause 7 only applies to consumer Customers.
||End of the cancellation period
|Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
– one Product which is delivered in instalments on separate days.
– multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
|Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a specified period and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive in respect to the specified period.
7.1. If you are a consumer, subject to clause 7.2 below, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 7.3 without giving any reason. You may during the relevant period change your mind or decide for any other reason not to receive or keep the Goods, in these circumstances you can notify the Supplier of the decision to cancel the Contract and receive a refund. Advice about the consumer’s legal right to cancel the Contract is available from a local Citizens’ Advice Bureau or Trading Standards office.
7.2. However, this cancellation right does not apply in the case of:
7.2.1. Software and goods that are supplied to order.
7.3. If you are a consumer, unless clause 7.2 applies, your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which the Supplier e-mails you to confirm acceptance of the Order), which is when the Contract is formed. If you are a consumer, your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
7.4. To cancel a Contract, if you are a consumer, you must notify the Supplier of the decision to cancel. The easiest way to do this is to complete the cancellation form http://www.rmspos.co.uk/contact-us/ on the Website. A link to the Website cancellation form will be included in the Dispatch Confirmation. If you opt to use this method the Supplier will e-mail you to confirm it has received the cancellation.
You can also contact the Customer Services team by telephone on 01750 700 527 or by post to Unit 6, Ettrick Riverside, Dunsdale Road, Selkirk, Selkirkshire, TD7 5EB. If you are emailing the Supplier it is recommended that the Order reference number is quoted. If a cancellation notice by e-mail or by post, then the cancellation is effective from the date on which the e-mail is sent or the letter is posted to the Supplier. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. In the event of cancellation of a Contract the Supplier will:
7.4.1. refund the price paid for the Goods. However, please note the Supplier is permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by the mishandling of the Goods in a way which would not be permitted in a shop.
7.4.2. refund any delivery costs paid by you, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if the Supplier offers delivery of Goods within 3-5 days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then the Supplier will only refund what you would have paid for the cheaper delivery option.
7.4.3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
126.96.36.199. if you have received the Goods and the Supplier has not offered to collect the Goods from you: 14 days after the day on which the Supplier receives the Goods back or, if earlier, the day on which you provide the Supplier with evidence that you have returned the Goods. For information about how to return Goods, see clause 7.7;
188.8.131.52. if you have not received the Goods or if you have received them and the Supplier has offered to collect it from you: 14 days after you inform the Supplier of the decision to cancel the Contract.
7.5. If Goods are returned under this clause 7 because they are faulty or mis-described, the Supplier will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs incurred by you when returning the item(s) to the Supplier.
7.6. The Supplier will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.7. Where Goods are delivered to you before cancellation of the Contract:
7.7.1. You must return them to the Supplier without undue delay and in any event not later than 14 days after the day on which you advised the Supplier about cancellation of the Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You may send the Goods back, return it to us in-store or hand it to an authorised carrier. If the Supplier has offered to collect the Goods from then the Supplier will collect the Goods from the address to which they were delivered. The Supplier will contact you to arrange a suitable time for collection;
7.7.2. unless the Goods are faulty or not as described (in this case, see clause 7.5), you will be responsible for the cost of returning the Goods to the Supplier. If Goods cannot be returned by post, the Supplier will estimate the costs of using a carrier to return the Goods. These costs should not exceed the sums charged for delivery. If the Supplier has offered to collect the Goods, it will charge you the direct cost of the collection.
7.8. If you are a consumer, the Supplier has a legal duty to supply Goods that are in conformity with this Contract. You as a consumer, have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by the right of return and refund in this clause 6 or anything else in these Terms. You may seek advice about legal rights available from their local Citizens’ Advice Bureau or Trading Standards office.