Master the Art of Seamless Sales with OpSuite EPoS

Streamlined Sales for Arts And Craft Retailers

Simplify Your Inventory Management with OpSuite EPoS

Since 2004, RMS have been delivering effective EPoS solutions to fast-paced industries. Now, as leading EPoS solution providers in the UK, we’re proud to bring OpSuite to your farm shop or delicatessen and watch your business thrive.

With such a diverse range of products available in arts and craft stores, it can be challenging to keep track of various sizes, colours and multipacks — especially during peak times. On top of this, with the addition of online sales and the trend for in-store coffee shops ramping up, your point-of-sale process needs to be more efficient than ever.

This is why there’s no better time to get your business model under control with a reliable EPoS solution. OpSuite EPoS is the perfect match for your arts and crafts shop, enabling you to streamline your operations and ensure smooth handling of your dynamic business needs.

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Notepads and art supplies on Shelves in an Arts and Crafts Store.

Discover the Smart Choice of EPoS for Your Arts and Craft Shop

OpSuite — the leading choice of EPoS for arts and craft retailers

Whether you sell online, in-store, or both, OpSuite’s intuitive EPoS software is tailor-made for your business needs. With features designed to promote quick and efficient customer service, you can boost sales, enhance customer loyalty and free up time to focus on growing your business in the way you want.

Packed with all the features you’d expect from a sophisticated EPoS solution, OpSuite ensures seamless transactions and streamlined operations — all with a user-friendly interface and full training provided by our expert team.

Trust OpSuite: The Leading EPoS Solution for Modern Retailers

At RMS, we are market leaders in providing efficient EPoS solutions to dynamic industries. Being a leading EPoS solution provider in the UK, we are excited to introduce OpSuite to your arts and crafts shop. Streamline your inventory and boost your sales with OpSuite.

Ease of Use

Adapt OpSuite to your way of selling

Even for omnichannel retailers, OpSuite can be optimised to suit your specific product range and preferred way of selling. Regardless of product complexity, our system enables smooth customer service for both in-store and online shoppers. With bespoke training and onboarding workshops also available to help your team make the most of OpSuite’s features, you and your staff can hit the ground running with your new EPoS solution.

eCommerce and Webstore Platforms Integration

Boost sales with special offer functionality

OpSuite’s comprehensive special offer feature is designed to drive revenue and increase customer engagement. Easily create offers and promotions, including quantity discounts and transaction discounts selected by you. It’s also possible to preview and stack special offers, helping you attract new shoppers and re-engage existing ones.

Purchasing

Access real-time business insights with OpSuite EPoS

Make data-driven decisions with confidence and say goodbye to complex spreadsheets, manual data analysis and inaccurate insights with OpSuite’s streamlined reporting features. Identify popular items and optimise inventory, product placement and staffing levels for maximum efficiency and profitability. All the information you need, at your fingertips!

Stock Management

Leverage omnichannel capabilities as your business grows

With OpSuite EPoS you can manage your entire business from a single all-in-one EPoS solution, from anywhere! Whether you own a chain of arts and crafts stores, sell online, or both — OpSuite’s omnichannel solution helps you manage and scale your business, regardless of where or how you sell your products.

Accounts Integration

Boost retail efficiency with intuitive EPoS software

OpSuite’s intuitive EPoS system is the perfect tool for empowering your staff to deliver top-notch customer service with automated workflows and user-friendly interfaces. With our experts also guiding your sales team through a seamless journey from enquiry to sale (and beyond!), you’ll soon notice how much easier processes like upselling and cross-selling can become.

Cloud

Benefit from secure, reliable and efficient cloud hosted EPoS

Cloud hosted solutions provide a range of benefits, including automated updates, improved security and optimised mobility. With OpSuite EPoS, you won’t need to house a corporate server on your store premises, or need to worry about missing another software update again. POS software updates are included in the package, so you can relax knowing that your arts and crafts business is benefiting from the latest technology.

Barcode Scanning, Label Design and Printing

Simplify purchasing with advanced EPoS features

Regardless of the number of suppliers or store locations you have, OpSuite’s single interface allows you to efficiently manage your stock. Real-time data from OpSuite also helps keep you informed about your inventory’s status, ensuring you make more informed decisions — every time! Make arts and crafts purchasing a breeze with OpSuite EPoS.

Paperless Solution

Maximise customer loyalty for your arts & crafts store

Customer loyalty is essential for the success of your arts and crafts business. With OpSuite, you can create membership clubs, loyalty schemes and referral programs — boosting customer engagement both in-store and online. It’s also possible to leverage email marketing tools like MailChimp and SendGrid to personalise campaigns and drive ROI.

What People Say About RMS

These are just a handful of our previous customers and their experiences with RMS:

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"I can honestly say that RMS are, and always have been, the best EPoS IT company I have ever had the pleasure of working with. They have always delivered on time, within the initial quotes and often beyond expectation. Having been with RMS for over 10 years we simply would not use anyone else."

Mark Burley

Model Railways Direct

"RMS always provide a superb EPoS service. They are quick to respond and always willing to help resolve any issues. They never fail to deliver a professional and prompt solution to any problems we may have. I would have no hesitation in recommending RMS to anyone wanting an EPoS system and support."

Richard Hodgson

John Norris of Penrith

Frequently Asked Questions

Yes, OpSuite can certainly help you manage inventory and track sales of various arts and crafts items. OpSuite is designed to streamline and automate various aspects of your retail operations, including inventory management and sales tracking.

When it comes to inventory management, OpSuite can keep track of your inventory levels by monitoring the stock of each item. When a sale is made, the system automatically deducts the sold quantity from the inventory count, providing you with real-time updates on stock availability. This helps prevent overselling or running out of popular items.

OpSuite also captures and stores sales data, including the specific items sold, quantities and transaction details. This information helps you analyse sales trends, identify popular items and make informed decisions about restocking or introducing new products.

OpSuite has an intuitive interface that is visually appealing. This allows users to quickly locate functions and perform tasks, making it easy to add items to a sale, apply discounts, process payments and manage inventory.

OpSuite also offers customisation of the point-of-sale interface, which can be adapted to the specific needs of your arts and crafts store or franchise. This includes the ability to create item buttons for products that cannot be barcoded and you can even have the available stock quantity displayed on the button if required.

Within OpSuite, you have the ability to create numerous product variations, including items with product dimensions and attributes. OpSuite also allows for different price levels, along with special offer pricing.

OpSuite has built-in barcode labelling functionality for arts and craft stores that require customised labelling, allowing you to create and print customised labels for products. This can include details such as product names, descriptions, prices, barcodes and even images. These features can enhance the presentation and professionalism of your products.

Allowing sales staff to scan barcodes or search for products in the system, OpSuite eliminates manual entry and reduces the chances of errors. This speedier checkout process reduces waiting times for customers, resulting in a more positive and efficient shopping experience.

OpSuite also ensures accurate pricing by retrieving product information and applying the correct prices based on the items scanned. OpSuite’s powerful item module can also handle complex pricing structures, such as multiple pricing tiers or discounts based on customer loyalty or promotions. This eliminates pricing discrepancies and provides customers with confidence in the accuracy of their purchases.

OpSuite can generate digital or printed receipts with detailed information about the transaction, providing customers with a clear record of their purchase. Additionally, if a customer needs to make a return or exchange, the EPoS system can streamline the process by quickly retrieving the transaction details and facilitating the necessary actions making the experience hassle-free for the customer.

OpSuite provides various reports and analytics that can help you make informed business decisions and track the performance of your arts and crafts shop.

By utilising these reports and analytics, you can gain valuable insights into your shop’s performance, identify areas for improvement, make data-driven decisions, optimise inventory management, enhance customer satisfaction and drive overall business growth.

OpSuite reports also help you track specific metrics relevant to your arts and crafts shop and gain deeper insights into particular aspects of your business operations.

Here are some common types of reports and analytics that the system provides:

Sales Reports: These reports provide an overview of your shop’s sales performance, including total sales, sales by date, sales by hour or sales by staff member. They help you identify peak sales periods, measure sales growth over time and analyse sales trends.

Product Performance Reports: These reports give insights into the performance of individual products or product categories. You can identify your best-selling products, analyse their profitability, track inventory turnover and make informed decisions regarding stock levels, pricing and promotions.

Inventory Reports: Inventory reports provide detailed information about your arts and crafts shop’s inventory. You can track stock levels, monitor stock movements, identify slow-moving or overstocked items and set up reorder points. These reports help you optimise your inventory management, avoid stock outages and reduce holding costs.

Customer Reports: Customer reports provide information about your customer base, including customer demographics, purchase history and customer loyalty. You can analyse customer buying patterns, identify loyal customers, tailor marketing campaigns and create targeted promotions to enhance customer retention and increase sales.

Staff Performance Reports: These reports allow you to track individual staff members’ sales performance and productivity. You can measure their sales targets, monitor average transaction values and evaluate their contribution to overall shop performance. This helps you identify top performers, provide targeted training and incentivise sales staff effectively using commission schemes.

Profitability Reports: Profitability reports give you insights into the financial performance of your arts and crafts shop. They provide information about gross profit margins, cost of goods sold, overhead expenses and net profit. By analysing profitability, you can identify areas for cost reduction, assess the viability of products or product categories and make pricing decisions to maximise profitability.

Promotions and Marketing Reports: These reports track the effectiveness of your promotional campaigns and marketing efforts. You can assess the impact of specific promotions, measure customer response and evaluate the return on investment (ROI) of your marketing initiatives. This information helps you refine your marketing strategies and allocate resources effectively.

Customisable Reports: OpSuite offers the ability to generate customised reports based on your specific needs. You can create reports that only show columns that you need and have certain reports emailed to you at a specific time.

As your arts and crafts shop expands to multiple locations, OpSuite can be configured to manage and synchronise operations across all locations. It can provide centralised control over inventory management, pricing, promotions and reporting. With a multi-store EPoS system, you can easily track sales and inventory across different locations, transfer stock between stores and gain an overall view of your business performance.

OpSuite also offers integrations with popular e-commerce platforms such as WooCommerce, Shopify, Magento & BigCommerce, allowing you to expand your arts and crafts shop to online sales channels. These integrations enable synchronisation of inventory, pricing and orders between your physical store and online store. Customers can place orders online, and inventory levels are automatically updated across all sales channels ensuring accurate stock availability information.

By leveraging the scalability of OpSuite, you can effectively manage and expand your arts and crafts store across multiple locations and online sales channels. The system provides centralised control, streamlines operations, ensures inventory accuracy and facilitates data-driven decision-making, ultimately supporting the growth and success of your business.

Security of customer data is paramount, and OpSuite employs various measures to protect against fraudulent activities, especially when processing credit card payments.

Here are some key security features and practices implemented by OpSuite:

User access controls: OpSuite employs user access controls, such as individual user accounts and role-based permissions, to restrict access to sensitive functions and data. This ensures that only authorised personnel can perform specific tasks or access customer data, reducing the risk of internal data breaches.

Compliance with Data Protection Regulations: OpSuite adheres to data protection regulations, such as the General Data Protection Regulation (GDPR) by utilising opt-in tracking and anonymisation functionality. These regulations govern the collection, storage and processing of customer data, ensuring that EPOS systems handle personal information in a secure and compliant manner.

Regular Software Updates and Patches: Regular software updates and security patches are released for OpSuite to address vulnerabilities and protect against emerging threats. OpSuite’s Integrated card payments are also point-to-point encrypted (PPTP) and fully PCI compliant. This ensures that customer data remains encrypted and protected when it is being transmitted between devices, networks or payment processors.

Absolutely! We offer live online demonstrations of OpSuite and its features. However, to get the most out of your demo, we recommend booking a discovery call with one of our team first.

This way, our experts can find out how your business operates and which features you may need. This is to ensure that your demo is tailored to your specific business.

Help your creative retail business thrive

Streamline your inventory, boost sales and increase customer loyalty with OpSuite.

The ideal EPoS system for arts and crafts retailers

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