At RMS, when developing & implementing epos solutions for a wide range of industry sectors, we clearly see the difference between “work shopping” and “end-user training”.
EPoS Work Shopping
This where we sit down with our customers in front of a test EPoS system and work through the processes to achieve a certain goal. It could be a complex promotion that a customer is trying to setup or formulate, or a particular way of receiving items at goods-in for example.
Once the process has been achieved, this can be documented, setup and configured and then presented with confidence to your shop staff – this part is end-user EPoS training.
Quality staff training is extremely important. Not only does it make the transition to using OpSuite a very relaxed affair for you and your staff, but is proven to ensure that you gain maximum benefit from the software for your business.