IT Support/Install Technician Job Opportunity

Due to further expansion, RMS are seeking to recruit an IT Support/Install Technician for the installation and support of Epos retail management systems and associated software and hardware. Applicants must have previous experience of working on both software and hardware in a client facing technical IT environment and, whilst not essential, Microsoft Certification would be advantageous.

Good problem solving skills are essential, as are good inter-personal skills and the ability to work un-supervised. Candidates should have a keen interest in technology, and both display an aptitude for trouble shooting and resolving client cases.

Salary and benefits will be dependent upon experience and qualifications – The salary range for this position is £16,500 – £18,500. The successful candidate will be supplied with a laptop, and will have use of a mobile phone when on customers’ sites.

To apply email your CV and covering letter to Enquiries@rmspos.co.uk

JOB DESCRIPTION

JOB TITLE:

Support/Install TechnicianRESPONSIBLE TO:

Lead Retail Consultant/Managing Director

PURPOSE OF JOB:

(Job Objectives)

 

Responsible for the installation and support of retail management systems and associated software and hardware.

 

SPECIFIC DUTIES:

(Lists the main areas of responsibility and major activities only)

 

Installations:

To install hardware and software specific to the clients’ requirements.

To liaise with third parties, as and when required, in order to meet client specifications and timescales.

To set up and test individual systems prior to delivery to the client.

To install, set up and test the system on client premises.

To carry out end user training as and when required.

 

Support:

To ensure that client support contracts are adhered to.

To ensure that the client is kept up-to-date on the status of their outstanding support issues.

To liaise with Microsoft and third party support personnel in order to address client needs.

To cover weekend support clients.

 

General:

To keep abreast of relevant software and hardware technology.

To ensure that work is carried out in accordance with Health and Safety requirements.

 

 

EXPERIENCE/ QUALIFICATIONS:

(Details experience and qualifications required to carry out the job)

 

Exams to be completed

*Microsoft Dynamics Retail Management System – Store Operations

*Microsoft Dynamics Retail Management System – Headquarters                                            

Previous experience of working on both software and hardware in a technical IT environment

Previous experience in a client facing role

 

Preferred

Microsoft Certified Professional

Previous retail experience

Knowledge of Microsoft Windows SBS, Microsoft Windows Server 2008, 2012, SQL Server, CRM & Windows Desktop Operating Systems

Networks: Routers, Switches, Active Directory, Printers

Backup solutions, Anti-virus, Remote monitoring and support

SKILLS:

(Details skills required to carry out the job)

IT Interest

Analytical problem solving skills

Numeracy

Literacy

Communication

Organisational

PERSONALITY:

(Details personal qualities required for the job)

Outgoing                                                             Self confident

Enthusiastic                                                       Self motivated

Attention to detail                                            Able to use own initiative

Analytical                                                           Assertive

Team worker                                                     Pleasant personality

Ability to work to deadlines                           Ability to work under pressure

Flexible