Unlocking Retail Success: How Custom EPoS Interfaces and Training Tools Boost Performance

For many retailers and wholesalers, clunky and overly complex point of sale systems create more problems than they solve. Poor interface design slows down transactions, frustrates staff and demands lengthy training sessions just to get new employees up to speed. At RMS, we understand how crucial it is to equip retail teams with solutions that are both powerful and intuitive. This means that the focus is on serving customers, not wrestling with software.

That’s why we’re proud to offer OpSuite, an intuitive EPoS solution designed from the ground up to make retail and wholesale easier. With a sleek, user-friendly interface and smart tools like its built-in Training Mode and Layout Designer, OpSuite removes common barriers to adoption and helps staff feel confident, fast.

Customisable PoS Layout

One of the standout features of OpSuite PoS is its integrated Layout Designer. This gives retailers and wholesalers the ability to create a custom PoS interface so you can tailor the screen to the unique needs of your business. Buttons can be repositioned or customised to highlight frequently sold items, key product categories or challenging products that don’t have barcodes, making them easy to access.

RMS Top Tip: OpSuite’s Product Image Feature means that you can assign images to the PoS interface, ensuring your staff have the tools they need to identify products quickly and accurately.

The Layout Designer is particularly helpful during a system changeover. If you’re moving from an older PoS system to OpSuite, Layout Designer can help replicate the look and feel of your previous setup, minimising disruption and smoothing the transition for staff. As part of our onboarding service, RMS works closely with you to ensure your layout is optimised for your business and keeps supporting you with layout updates and improvements over time.

Training Mode: Confidence Without Consequences

Training new staff often requires a delicate balance: give them enough practice to build confidence, without risking real-time stock levels or sales data. OpSuite solves this with its integrated Training Mode: a feature surprisingly rare among EPoS systems.

OpSuite’s Training Mode delivers a realistic transaction experience, empowering staff to learn confidently without altering sales data or inventory. It’s an invaluable tool for getting new staff comfortable with the system quickly and safely. All receipts generated in this mode are clearly marked as ‘training mode’, ensuring full transparency.

As a retailer or wholesaler, you also have full control over user permissions. You can decide which roles have access to Training Mode and which don’t, helping you protect your operation from misuse while still offering an exceptional learning tool.

A Better Back Office

OpSuite Back Office continues the same commitment to usability. It provides an intuitive and accessible platform for managing core business operations, giving you a dependable retail experience from front to back.

From the OpSuite Back Office, users have a comprehensive view of the entire business: an essential tool for successful multi-location stock control.

Conclusion

Retail teams need tools that support them, not slow them down. With OpSuite, RMS delivers an intuitive EPoS solution that’s not only smart and capable but also thoughtfully designed around the needs of its users. From easy onboarding with Training Mode to intuitive custom layouts that speed up service, OpSuite makes everyday retail and wholesale tasks more manageable and efficient.

If you’re looking to upgrade your retail systems and empower your staff with better tools, get in touch with RMS today to learn more about how OpSuite can work for you.

Why Choose RMS?

RMS have worked with ambitious businesses since 2004, supplying tailored software solutions and EPoS hardware from the Shetland Islands to the Seychelles. We work with businesses in most retail verticals, contact us to see how we can help you empower your staff with an intuitive EPoS. Let us show you how OpSuite EPoS turns the challenge of user experience and onboarding staff into your greatest strength.

Information correct at the time of publication.