Why Poor EPoS Data is Holding Your Retail Business Back

In modern retail, success depends on the ability to understand and act on data. Businesses rely on accurate, real-time insights to make informed decisions – whether that’s about stock levels, margins or suppliers. But all too often, traditional EPoS systems fall short in one critical area: reporting.

Retailers and wholesalers using outdated reporting tools often lack visibility into what’s really happening across their business. It’s easy to see that sales are happening but they can’t easily see what’s working, what’s not or why. When it takes hours to pull together basic sales numbers or manually filter multiple spreadsheets, strategic decision-making is simply not possible.

The Problem with Standard EPoS Data and Reporting

Many EPoS platforms offer a handful of pre-built reports, usually with little to no customisation. These reports might show you what happened but with no additional insight. You’re stuck with fixed templates, limited filtering options and minimal control. Worse still, some systems lack audit reporting entirely, meaning you can’t see who changed what, when or why. That’s a serious risk when it comes to managing pricing, stock, item information or age-restricted items.

So how do you shift from reactive guesswork to proactive, data-driven decisions?

OpSuite: EPoS Data and Reporting That Puts You in Control

With over 350 reports and more being added regularly, OpSuite doesn’t just show you the numbers. It gives you the power to explore them, question them and understand exactly what’s happening in your business.

Standard & Active Reports

OpSuite offers two reporting styles to suit every user:

Standard Reports: Ready-to-go layouts that can be easily exported, great for quick overviews.

Active Reports: This is where OpSuite really shines. Active reports let you group, filter and customise your data by location, department, supplier and more. Hide or move columns, drill down into specifics and create reports that reflect your business structure and needs.

This level of flexibility is often not available in other EPoS systems. With OpSuite, your reports work around your unique challenges – not the other way around.

Deep-Dive Audit Reports

A standout feature in OpSuite is its Audit Reporting – a capability many other systems simply don’t offer.

Audit reports allow you to track and view changes made within the back-office: pricing, margins, product descriptions, departments, customer records, purchase orders and even cash drawer access. You’ll know exactly who made each change, when and where.

This is vital for:

• Loss prevention and accountability
• Ensuring compliance
• Monitoring sales of age-restricted items (such as alcohol or knives), with a full audit trail for approval of each transaction

If your current EPoS doesn’t offer this kind of visibility, you could be leaving yourself exposed.

Favourite Reports

OpSuite also makes it easier to share what works. Favourite reports can be saved and shared across locations so your team can learn from each other, compare performance and fine-tune reporting. If needed, these can even be edited to reflect individual site needs while keeping consistency across your business.

Interactive Dashboard

For managers and decision-makers, quick access to key performance metrics is essential. That’s where the interactive dashboard comes in. It gives managers and business leaders a live overview of their business with custom KPIs, filters and expandable insights to explore performance in more detail.

Whether you’re tracking store performance, checking stock or monitoring sales trends, the dashboard is a comprehensive management level overview.

Custom Roles & Permissions

With OpSuite’s role-based access, you’re always in control of who sees what. Choose from predefined roles or create your own, assigning access to specific reports depending on responsibilities or seniority. This ensures staff only see what they need, improving security and focus.

Don’t Let Poor EPoS Data and Reporting Impact Your Business

If your current EPoS system is leaving you with more questions than answers, it’s time to rethink your tools. The cost of not having full visibility, whether that’s shrinkage, missed opportunities or poor stock control, is too high. Without clear, actionable insights, you’re operating on guesswork while competitors move forward with confidence. OpSuite changes that with powerful, flexible reporting, deep audit trails and an intuitive dashboard.

Don’t settle for a system that keeps you in the dark. Choose an EPoS solution that gives you the competitive edge. Contact RMS today to see how OpSuite’s powerful reporting and insights improve visibility and control across your business.

Why Choose RMS?

RMS have worked with ambitious businesses since 2004, supplying tailored software solutions and EPoS hardware from the Shetland Islands to the Seychelles. We work with businesses in most retail verticals, contact us if your current EPoS doesn’t give you the reporting and insights your business needs. Let us show you how OpSuite EPoS empowers you to make smarter decisions backed by real data, meaningful insights and total transparency.

Information correct at the time of publication.