FAQs
- Free Delivery: These orders are typically processed and shipped within 7 working days.
- Standard Delivery: These orders are typically processed and delivered within 3-5 working days.
- Express Delivery: Available for in-stock items, which are typically delivered within 1-3 working days. To qualify for same-day despatch, orders placed on the website must be placed by 1pm. Orders placed after 1pm will be despatched the following working day. For further information please see our shipping and returns policy.
Yes, an invoice will be sent by email after your order has been processed, this typically takes 1-3 working days (Excluding public holidays).
The primary difference between GMS (Google Mobile Services) and non-GMS Android devices lies in the inclusion of Google’s proprietary apps and services:
GMS Android Devices
Includes Google Services: Comes with Google apps like the Play Store, Gmail, Google Maps, and Play Services for advanced APIs (e.g., location, notifications).
Certified by Google: Manufacturers must meet Google’s standards and obtain certification.
Global Compatibility: Common outside regions like China, offering seamless integration with Google’s ecosystem.
Non-GMS Android Devices
No Google Services: Lacks Google apps and services. Users rely on alternatives (e.g., Huawei AppGallery, Amazon Appstore).
Based on AOSP: Uses the Android Open Source Project or custom implementations.
Flexibility: Common in regions where Google is restricted or not preferred, allowing localised customisation.
Thermal transfer printing uses a ribbon to transfer ink onto the label, creating a durable print suitable for long-term use or exposure to heat and light.
Direct thermal printing, on the other hand, does not use a ribbon. It relies on heat-sensitive labels that darken when printed, making it ideal for short-term applications such as receipts or shipping labels.
A Sunmi Partner Account allows authorised resellers and software providers to manage and deploy Sunmi POS devices. It enables remote app installation, device management, and integration with Sunmi Cloud services. Devices can be linked (or “bound”) to a partner account for secure control and central management.
Typically we will contact customers on the date of delivery to request their Sunmi partner ID to allow us to transfer the device(s).
Which payment types can I use?
We currently support the following payment options:
- Mastercard
- Visa
- Payment on receipt of invoice
Can I pay by invoice instead of card?
Yes! We offer the option to pay upon receipt of an invoice for your convenience.
Are there any additional fees for my chosen payment method?
No, there are no extra charges for using Mastercard, Visa or invoice payment.
Do Avery Berkel scales work straight out of the box?
Avery Berkel scales are precision trade devices and are not designed for true plug and play use. While the hardware powers on, correct operation requires configuration before the scale can be operationally used in a retail or production environment.
What setup is required before using the scales?
Initial setup typically includes calibration checks, country and trade settings, unit configuration, label formats where applicable, product and PLU setup and communication settings if the scale connects to EPoS, printers or back-office systems. These steps are essential for accuracy, compliance and usability.
Can I set up an Avery Berkel scale myself?
Only if you already have the appropriate technical knowledge and experience. Avery Berkel scales use specialist menus and parameters that may not be intuitive for first time users. Incorrect configuration can result in inaccurate weighing, non compliant operation or integration failures.
What happens if the scale is not configured correctly?
An incorrectly configured scale may display the wrong weights, print incorrect labels, fail Weights and Measures inspections or not communicate properly with connected systems. In some cases, misuse can invalidate verification or require the scale to be reset and reconfigured from scratch.
Is professional setup recommended?
Yes. Unless you have prior experience setting up Avery Berkel or similar trade approved scales, professional setup is strongly recommended. This ensures the scale is configured correctly, legally compliant and optimised for your specific workflow from day one.
What does professional setup normally include?
Professional setup typically covers physical installation, configuration of trade settings, calibration verification, product and PLU programming, label and receipt setup, EPoS or network integration where required and basic user training. This significantly reduces errors and downtime.
Do Avery Berkel scales need to be configured differently for different uses?
Yes. Configuration varies depending on whether the scale is used for counter service, prepacked goods, price computing, check weighing or label printing. The wrong mode can lead to incorrect pricing or regulatory issues.
Will I receive support after installation?
Each Avery Berkel scale typically comes with a 1 Year on-site hardware warranty as standard. If you experience a hardware fault, please contact us and we will facilitate this with Avery Berkel.
For software support, setup and configuration, RMS work with professional Avery Berkel scale installers who can provide costings upon request. Please contact us for further information.
Can an existing scale be reconfigured later?
Yes. Scales can be reconfigured if your business requirements change, such as moving from counter service to prepacked goods or integrating with a new EPoS system. This work should again be carried out by someone with the correct technical knowledge.
Why should I not rely on trial and error?
Avery Berkel scales are certified trade instruments. Trial and error configuration risks compliance breaches, failed inspections and operational disruption. Professional setup ensures accuracy, legality and long term reliability.
Yes, but only for scales that are used to sell products by weight and integrated with your software or till system. These scales must be verified before trading. Verification can be done by an Avery Berkel officer or your local Weights & Measures authority. Trading on an unverified scale is illegal and could result in fines or enforcement action. Once verified, the scale’s seals and settings must remain intact, and a copy of the verification record should be kept on site.
Please contact us to confirm costs and book an onsite visit.
Our prices are based on a dynamic pricing model, which means they can change frequently in response to market conditions, supplier costs and product availability. This allows us to offer competitive pricing at the time you place your order.
How often can prices change?
Prices can change at any time and in some cases may change daily. The price shown on the website at the time of checkout is the final price for your order.
Will the price on my order change after it has been placed?
No. Once your order has been placed and payment has been completed, the price you paid will not change, even if the product price is updated later, subject to our Terms and Conditions.
Why is a product now more or less expensive than before?
Price changes reflect factors such as supplier price updates, stock levels and market demand. These adjustments help ensure our pricing remains fair and competitive.
We list receipt printers that are known to work with popular online EPoS systems and food delivery platforms. These models have been tested and confirmed compatible at the time of publication.
Is this information guaranteed to be up to date?
Compatibility information is correct at the time of publication. Providers may update their systems, so it is important to check the current requirements with your EPoS or delivery platform before purchasing.
Why should I check the printer model with my provider?
Different EPoS systems and delivery platforms can change supported devices or introduce new features. Verifying with your specific provider ensures the printer you choose will work with your setup.
What if the model I want is not on the list?
If a model is not listed it may still be compatible. Contact your EPoS supplier or the delivery platform for the most recent supported devices, or ask us for assistance.
The EU Radio Equipment Directive (RED) introduces updated security requirements for devices with wireless connectivity. For Zebra printers, this means enhanced protections around network access, data handling and device integrity to ensure safer operation within connected environments.
Will the EU RED changes affect how my Zebra printer is set up or used?
In most cases, day to day use remains the same. However, the updated requirements may involve changes to how wireless features are configured or managed. This ensures the printer meets the latest compliance standards while continuing to operate reliably within your existing setup.
Do I need to take any action for my Zebra printer to remain compliant?
Depending on your current model and configuration, you may need to review settings or apply updates to meet the new EU RED requirements. Following the latest guidance ensures your printer remains secure, compliant and fully functional within your business environment.
Where can I find out further information on setting up my printer?
Further information can be found on our Blog or on the following Zebra Technologies information page.
Most kiosk installations are tailored to your specific needs. Factors like enclosure type, size, mounting options, peripherals (printers scanners card readers etc.) environmental requirements (indoor/outdoor ruggedised), software integration and quantity all affect the final specification and cost. A standard fixed price wouldn’t accurately reflect what you actually require.
How do I get a price for a kiosk?
Contact our team with details of your intended use, location, expected volume, any must-have features or integrations and we’ll provide a personalised quote. This ensures you get the right solution at the best possible price without surprises.
Do you offer off-the-shelf kiosks with listed prices?
We focus on custom-configured kiosks to match real-world requirements rather than generic one-size-fits-all units. For very basic setups we may have standard options, but please contact us directly so we can discuss what the best fit is for your needs.
What information helps speed up getting a quote?
Useful details include: intended application, (e.g. self-ordering ticketing information point), preferred screen size, enclosure style (floor standing, countertop, wall-mounted), any peripherals needed, site conditions (e.g. high-traffic outdoor) and a rough budget or quantity. The more we know upfront the more precise our quote can be.
What is a Zebra industrial printer?
Zebra industrial printers are robust, high-performance label printers designed for demanding environments such as warehousing, logistics and manufacturing. They are built for high-volume, continuous use.
Which Zebra printer do I need?
This depends on your requirements, including:
- Print volumes
- Label sizes and materials
- Required print quality
- Connectivity options
If you are unsure, we recommend speaking with our team before purchase.
Setup & Installation
How easy is it to set up a Zebra printer?
Zebra printers are straightforward to install, however correct setup is essential to avoid issues with print quality and media handling.
This includes:
- Driver installation
- Correct media and ribbon loading
- Calibration and configuration
Does Zebra provide setup support?
Yes. We strongly recommend taking advantage of the Zebra ZT Series OneCare support services, especially for new installations.
Zebra can then assist with:
- Initial setup and configuration
- Driver installation
- Media and ribbon setup
Zebra extended support options are available and can significantly reduce setup time and errors.
Should I consider an extended warranty?
Absolutely, particularly for business-critical environments.
Extended warranties provide:
- Ongoing technical support
- Faster issue resolution
- Protection against unexpected hardware failures
They are especially valuable during initial deployment and high-volume usage.
Hardware Warranty & Support
What warranty is included as standard?
Zebra printers come with a standard return to manufacturer hardware warranty.
Media & Consumables
What labels can I use?
Depending on the model purchased, Zebra printers can support:
- Direct thermal labels
- Thermal transfer labels
- Synthetic and specialist materials
Choosing the correct media is critical for performance and print quality.
What is the difference between direct thermal and thermal transfer?
- Direct thermal: no ribbon required, suitable for short-life labels
- Thermal transfer: uses a ribbon, ideal for durable, long-lasting labels
Further information can be found in the following FAQ.
Maintenance
Do Zebra printers require maintenance?
Yes. Regular cleaning and maintenance are essential to ensure reliability and print quality.
Need Help?
If you need assistance with choosing your Zebra printer, our team is here to help.
We highly recommend considering Zebra’s extended support options to ensure a smooth installation and ongoing reliability.
