RMS (SCOTLAND) LTD – STANDARD TERMS AND CONDITIONS FOR THE SALE OF GOODS ONLINE
This website, https://rmspos.co.uk (the “Website”) is operated by or on behalf of RMS (Scotland) Limited, incorporated in Scotland under the Companies Act (Company Number SC272304) and having its registered office at Unit 6, Ettrick Riverside, Dunsdale Road, Selkirk, Selkirkshire, TD7 5EB (“The Supplier”). Our main trading address is at Unit 6, Ettrick Riverside, Dunsdale Road, Selkirk, Selkirkshire, TD7 5EB. Our VAT number is GB845465894.
These Terms will apply to any contract between the Supplier (us, we, our, etc) and the Customer (you) for the sale of Goods (as hereinafter defined) online. These Terms may be amended from time to time as set out in clause 6. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms were most recently updated on 18/02/2026.
Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods (as hereinafter defined) from the Website.
You should print a copy of these Terms or save them to your computer for future reference.
These Terms and any Contract between the Supplier and you are only in the English language.
1.1. Definitions: In these terms, when the following words with Capital Letters are used, this is what they will mean:
“Business Day” means a day (other than a Saturday, Sunday or a public holiday) when banks in Scotland are open for business;
“Contract” means the contract for the purchase and sale of the Goods through the Website which is formed in accordance with clause 3 below;
“Customer” means a person, firm or company acting in the course of its trade, business or profession and excludes any person acting as a consumer; “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
“Delivery Location” means the delivery address as set out on the online Order form;
“Event Outside Our Control” means any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war(whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
“Goods” means the products which are made for sale through the Supplier’s Website;
“Order” means an order for Goods submitted through the Website using the online ordering system;
“Terms” means these terms and conditions of sale as amended from time to time in accordance with clause 6;
1.2. In these Terms, a reference to writing or written includes e-mails.
2.1. These Terms apply solely to business customers and do not apply to consumers.
2.2. By placing an order, the Customer warrants and represents that it is acting in the course of its trade, business or profession.
2.3. The Supplier reserves the right to cancel any order where it reasonably believes the Customer is a consumer.
3.1. The Supplier’s shopping pages will guide you through the process required to place an Order. The Supplier’s order process allows you to check and amend any errors before submitting the Order. You are advised to take time to read and check the Order at each page of the order process. After an Order is placed you are obliged to pay for the Goods ordered.
3.2. After an Order is placed, you will receive an e-mail from the Supplier acknowledging receipt of the Order. However, please note that this does not mean that the Order has been accepted. Acceptance of an Order will take place as described in clause 3.3.
3.3. The Supplier will confirm acceptance to you by sending an e-mail that confirms that the Goods have been (or will be) dispatched (Dispatch Confirmation). The Contract between the Supplier and you will only be formed when the Dispatch Confirmation is sent.
3.4. If the Supplier is unable to supply the Goods, because the Goods are not in stock or no longer available or because it cannot meet the requested delivery date or because of an error in the price on its Website as referred to in clause 10.6, the Supplier will inform you of this by e-mail and will not process the Order. If the Goods have already been paid for, the Supplier will refund you the full amount including any delivery costs charged as soon as possible.
4.1. Whilst we display images of the Goods on the Website, these images are for illustrative purposes only. Although the Supplier has made every effort to display the colours accurately, it cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Goods may vary slightly from those images and you should also note that the images of the Goods on the Website may not be representative of their actual size.
4.2. For the purpose of the Contract, the quantity, quality (where appropriate), description and specification will be set out in the Dispatch Confirmation.
4.3. The packaging of the Goods may vary from that shown on images on the Website.
4.4. The Supplier reserves the right to alter the Goods or any relative specifications (whether such specifications have been submitted in the Order or otherwise) at any time, if are required to do so by law. In such circumstances the Supplier shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish the Supplier to proceed.
5.1. Each order placed by the Customer constitutes an offer to purchase Goods and/or Services subject to these Terms.
5.2. A Contract shall only be formed when The Supplier issues written acceptance of the order or commences performance.
5.3. The Customer warrants that:
(a) it has authority to bind the business;
(b) all information provided is accurate; and
(c) it is not acting as a consumer.
5.4. The Supplier reserves the right to reject any order at its discretion.
6.1. The Supplier may amend these Terms from time to time. Please look at the introductory paragraphs at the top of this page to see when these Terms were last updated.
6.2. The Terms in force at the time when an Order is placed will apply to the Contract between both parties.
6.3. The Supplier may revise these Terms as they apply to an Order from time to time to reflect changes in relevant laws and regulatory requirements. If the Supplier has to revise these Terms as they apply to your Order, the Supplier contact will you to give to you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
7.1. The Customer shall have no right to cancel the Contract except with the prior written consent of RMS.
7.2. Where RMS agrees to cancellation, it may charge:
(a) all costs incurred up to the date of cancellation; and
(b) a reasonable administration fee.
7.1. Orders for Software, Special Orders, Bespoke Goods or configured systems are non-cancellable.
8.1. Goods are subject to our returns policy which can be found here.
8.2. The Supplier strongly recommends that returns are sent by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of delivery and insurance for the Goods whilst they are in transit. The Supplier cannot be responsible for any Goods which are damaged or lost in transit.
9.1. The Supplier will provide you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which the Supplier e-mails to confirm acceptance of the Order). Occasionally delivery to you may be affected by an Event Outside Our Control. Please see clause 13 for the Supplier’s responsibilities if this happens.
9.2. Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location and the Goods will be your responsibility from that time.
9.3. Ownership of the Goods transfers to you once the Supplier has received payment in full, including all applicable delivery charges.
9.4. If no one is available at your address to take delivery, the Supplier’s courier will leave you a note that the Products have been returned to their depot, in which case, please contact the courier or the Supplier to rearrange delivery.
9.5. Further information can be found on our Shipping page.
10.1. The price of Goods shall be the price as set out on the Website. Prices are exclusive of VAT & Delivery costs.
10.2. The Supplier will take reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see clause 10.6 for what happens if an error in the price of Goods ordered is discovered.
10.3. Prices for the Supplier’s Goods may change from time to time, but changes will not affect any Order that you have already placed.
10.4. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of the Order and the date of delivery, the Supplier will adjust the VAT to be paid by you, unless you have already paid for the Goods in full before the change in VAT takes effect.
10.5. The price of the Goods does not include delivery charges. Delivery charges are as advised during the check-out process, before confirmation of an Order. Delivery charges applied to software licenses will be treated as a handling charge.
10.6. The Website contains a large number of Goods. It is always possible that, despite reasonable efforts some of the Goods on the Website may be incorrectly priced. The Supplier will normally check prices as part of the dispatch procedures so that:
10.6.1. where the Goods’ correct price is less than the price stated on the Website, the Supplier will charge the lower amount when dispatching the Goods to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, the Supplier does not have to provide the Goods at the incorrect (lower) price; and
10.6.2. if the Goods’ correct price is higher than the price stated on the Website, the Supplier will contact you in writing as soon as possible to inform them of this error and will give you the option of continuing to purchase the Goods at the correct price or cancelling the Order. The Supplier will not process the Order until your instructions have been received. If the Supplier is unable to contact you using the contact details provided during the order process, the Supplier treat the Order as cancelled and notify you in writing.
10.7. You can only pay for Goods on the website using a debit card or credit card. The Supplier accepts the following cards: Visa, Visa Debit, MasterCard.
10.8. Payment for the Goods and all applicable delivery charges is in advance. As stated at clause 3.2 above, by placing an Order online you will be under an obligation to pay for the Goods at that time. The Supplier will charge your debit card or credit card at the point of the Order being placed. this includes special orders & software licenses.
10.9. If you initiate a chargeback (or equivalent reversal) through your card issuer in respect of any payment made to us and we successfully dispute or reverse that chargeback (whether through representment to the card scheme, our acquirer or otherwise) on the basis that the claim was unfounded, incorrect or fraudulent, we reserve the right to recover from you on demand:
(i) the full amount of any chargeback fees, penalties or administration costs we incur from our payment processor, acquirer or card schemes;
(ii) any additional costs reasonably incurred by us in defending the dispute including but not limited to staff time, evidence preparation and legal fees where applicable;
(iii) any other direct losses arising from the chargeback process.
We will provide reasonable evidence of such costs upon request. This right applies whether or not the chargeback has already been refunded to you and does not affect our other rights or remedies including under these Terms or at law. You agree that initiating a chargeback without reasonable grounds may constitute a breach of these Terms.
11.1. The Goods may be supplied with the benefit of a manufacturer’s warranty. Where such a warranty exists, it shall be the sole warranty in respect of the Goods.
11.2. The Supplier shall use reasonable endeavours to pass on to the Customer the benefit of any manufacturer’s warranty but shall have no liability for the performance of such warranty.
11.3. Where Goods are supplied without a manufacturer’s warranty, the supplier warrants that the Goods shall be free from material defects for a period of 30 days from delivery.
11.4. The Supplier warrants that any Services shall be performed with reasonable skill and care.
11.5. The warranties in this clause shall not apply to any defect arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident or negligence by the Customer or any third party;
(c) failure to operate or use the Goods in accordance with instructions;
(d) alteration or repair not carried out by the Supplier or its authorised agents;
(e) any specification provided by the Customer; or
(f) Goods (including cash drawers) which are not covered by a manufacturer’s warranty, except to the extent provided in clause 11.3.
11.6. To the fullest extent permitted by law, and subject to clause 11.3, the Supplier excludes all warranties, conditions and other terms implied by statute or common law.
12.1. Nothing in these Terms shall limit or exclude the Supplier’s liability for:
12.1.1 death or personal injury caused by negligence;
12.1.2 fraud or fraudulent misrepresentation; or
12.1.3 any liability which cannot be excluded by law.
12.2. Subject to clause 12.1, the Supplier shall under no circumstances whatever be liable to you, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
12.2.1. any loss of profits, sales, business, or revenue;
12.2.2. loss or corruption of data, information or software;
12.2.3. loss of business opportunity;
12.2.4. loss of anticipated savings;
12.2.5. loss of goodwill; or
12.2.6. any indirect or consequential loss.
12.3. Subject to clause 12.2, the Supplier’s total liability in respect of all losses arising under or in connection with the Contract, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.
12.4. Except as expressly stated in these Terms, the Supplier does not give any representation, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, the Supplier will not be responsible for ensuring that the Goods are suitable for purposes.
13.1. The Supplier shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Contract that is caused by an Event Outside Our Control.
13.2. If an Event Outside Our Control takes place that affects the performance of the Supplier’s obligations under a Contract:
13.2.1. the Supplier as soon as reasonably possible to notify you;
13.2.2. the Supplier’s obligations under a Contract will be suspended and the time for performance of its obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects delivery of the Goods, the Supplier will arrange a new delivery date with you after the Event Outside Our Control is over.
13.2.3. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 28 days. To cancel you should contact the Supplier directly. In the event that you opt to cancel, you will have to return (at the Supplier’s cost) any of the Goods already received and the Supplier will refund the price paid by you, including any delivery charges.
14.1. You may contact the Supplier by:
14.1.1. Any notice or other communication shall be deemed to have been received: if delivered personally, when left at the Supplier’s registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by e-mail, one business day after transmission.
14.1.2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the Supplier’s registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
14.1.3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
Use of the Website is governed by Terms of Website Use which can be found at https://rmspos.co.uk/terms-of-website-use/. It is recommended that you take the time to read these, as they include important terms which apply.
The Supplier will only use personal information in accordance with its Privacy Policy which can be found at https://rmspos.co.uk/Privacy/. It is recommended that you take the take the time to read the Privacy Policy, as it includes important terms which apply.
17.1. The Supplier may transfer its rights and obligations under a Contract to another organisation, but this will not affect your rights or its obligations under these Terms. The Supplier will always notify you in the event of this happening by posting on the Website.
17.2. You may transfer rights or obligations under these Terms to another person if it is agreed by the Supplier in writing.
17.3. Subject to clause 17.2, this Contract is between the Supplier and you. No other person shall have any rights to enforce any of its terms.
17.4. Each clause of these Terms operates separately. If any of these clauses (or any part of any clause) is found by any court or relevant authority to be unlawful or unenforceable, the other clauses (or part of the clause in question) shall not be affected and shall remain in full force and effect. If any clause of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some parts of the clause were deleted, the clause in question shall apply with such deletion as may be necessary to make it lawful and enforceable.
17.5. If the event that the Supplier fails to insist that you perform any of you obligations under these Terms, or if the Supplier does not enforce its rights against you, or it delays in doing so, that will not mean that it has waived its rights against you and will not mean that you do not have to comply with those obligations. If the Supplier does waive a default by you, it will only do so in writing, and that will not mean that it will automatically waive any later default by you.
17.6. The Website is intended exclusively for residents of the United Kingdom. We make no representations that materials on the Website are appropriate or available for use in other locations. Those who choose to access the Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
18.1. The Customer acknowledges and agrees that the Company may share relevant account and payment information, including payment performance and outstanding debts, with licensed credit reference agencies and other relevant third parties for the purposes of credit assessment, fraud prevention and ongoing account management.
18.2. Such credit reference agencies may record the information provided by the Company, which may be used by other organisations to assess credit applications, trace debtors and prevent fraud.
18.3. This data sharing is carried out in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Further information on how the Company processes personal data can be found in the Company’s Privacy Policy, available at https://rmspos.co.uk/privacy/.
19.1. This Contract constitutes the entire agreement between the parties.
19.2. The Customer acknowledges it has not relied on any statement not set out in these Terms.
20.1. This Contract shall be governed by the law of Scotland.
20.2. The Scottish courts shall have exclusive jurisdiction.