What to do if Your Business has Outgrown Your EPoS System

Changing it is easier than you think!

Your EPoS solution is so much more than just a till – it’s a business management tool!

In the dynamic landscape of retail, businesses often find themselves in a constant state of evolution.

Growth is the ultimate goal, but it comes with its own set of challenges. One such challenge is when your business outgrows its Electronic Point of Sale (EPoS) system. An EPoS system is the backbone of any modern retail operation, managing transactions, inventory and often customer interactions. However, as your business expands, your system may struggle to keep up with the increasing demands and complexities.

Outgrown your EPoS?

It’s time to consider your options!

Follow our step-by-step guide to navigating this crucial transition

Step 1: Assess Your Current System’s Limitations

The first step is to identify the pain points and limitations of your existing EPoS system. Is it struggling to handle high transaction volumes? Does it lack integration capabilities with other essential software? Are there frequent downtime and technical glitches? Understanding these shortcomings will help you determine what features and functionalities you need in a new system.

Top Tip: If you’ve outgrown your current system, our project managers can assess your business and review your existing EPoS installation.

Step 2: Evaluate Your Business’ Needs

Take a comprehensive look at your business requirements and objectives. Consider factors such as the size of your operation, the complexity of your inventory management, the volume of transactions, and the level of customer engagement you aim to achieve. Understanding your current and future needs will guide you in selecting a scalable EPoS solution that can grow with your business.

Top Tip: Book a discovery call with RMS and we’ll help you to identify what’s needed to deliver the perfect system for you, on time and within budget.

Step 3: Research EPoS Systems

With a clear understanding of your requirements, it’s important to look for features such as real-time reporting, inventory management, customer relationship management (CRM) capabilities, multi-store support, and integration with other business tools. Compare OpSuite’s features, pricing, and customer reviews with your existing solution to see how it will benefit your business.

Step 4: Consider Scalability and Flexibility

Choose an EPoS system that offers scalability and flexibility to accommodate your growing business needs. It should be able to handle increased transaction volumes, support additional locations, and adapt to evolving industry trends and technologies. A cloud-based system is often a preferred choice as it offers scalability, accessibility, and ease of integration with other software solutions.

Step 5: Plan for Implementation and Training

Transitioning to a new EPoS system requires careful planning and execution. Develop a detailed implementation plan that includes data migration, hardware setup, software configuration and staff training. Ensure that your employees are adequately trained to use the new system effectively to minimise disruption to your business operations.

Top Tip: With OpSuite, Workshopping and Training are an integral part of RMS’ EPoS delivery programme.

Step 6: Monitor Performance and Seek Feedback

Once the new system is up and running, monitor its performance closely. Track key metrics such as transaction volume, sales performance, inventory turnover and customer satisfaction. Solicit feedback from your employees and customers to identify any issues or areas for improvement.


Outgrowing your EPoS system is a sign of progress and success for your business. By carefully assessing your needs, researching available options and implementing a scalable solution, you can seamlessly transition to a new system that meets the demands of your growing business. With the right system in place, you can streamline operations, enhance customer experiences and drive continued growth and success.

Why Choose RMS?

Whether you manage a standalone store or oversee a multi-store enterprise, by understanding the obstacles you face with your existing system, we can explore whether OpSuite EPoS is a more suitable solution for your organisation. Through a comprehensive assessment detailing how OpSuite can be tailored to align with your unique needs, you’ll gain invaluable insights to help you make informed decisions regarding the future of your sales operations.

RMS have worked with ambitious businesses since 2004, supplying tailored software solutions and EPoS hardware from the Shetland Islands to the Seychelles. If you’re ready to elevate your business, then we’re here to help you thrive with the perfect technology for your business. Get in touch to find out more!

Prefer to talk to one of our experts? No problem! Call our team on 0800 138 0050.

Want to discuss your options? Get in Touch!

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