FAQs

  • Free Delivery: These orders are typically processed and shipped within 7 working days.
  • Standard Delivery:  These orders are typically processed and delivered within 3-5 working days.
  • Express Delivery: Available for in-stock items, which are typically delivered within 1-3 working days. To qualify for same-day despatch, orders placed on the website must be placed by 1pm. Orders placed after 1pm will be despatched the following working day.For further information please see our shipping and returns policy.

Yes, an invoice will be sent by email after your order has been processed, this typically takes 1-3 working days (Excluding public holidays).

The primary difference between GMS (Google Mobile Services) and non-GMS Android devices lies in the inclusion of Google’s proprietary apps and services:

GMS Android Devices
Includes Google Services: Comes with Google apps like the Play Store, Gmail, Google Maps, and Play Services for advanced APIs (e.g., location, notifications).
Certified by Google: Manufacturers must meet Google’s standards and obtain certification.
Global Compatibility: Common outside regions like China, offering seamless integration with Google’s ecosystem.

Non-GMS Android Devices
No Google Services: Lacks Google apps and services. Users rely on alternatives (e.g., Huawei AppGallery, Amazon Appstore).
Based on AOSP: Uses the Android Open Source Project or custom implementations.
Flexibility: Common in regions where Google is restricted or not preferred, allowing localised customisation.

Thermal transfer printing uses a ribbon to transfer ink onto the label, creating a durable print suitable for long-term use or exposure to heat and light.

Direct thermal printing, on the other hand, does not use a ribbon. It relies on heat-sensitive labels that darken when printed, making it ideal for short-term applications such as receipts or shipping labels.

Yes, but only for scales that are used to sell products by weight and integrated with your software or till system. These scales must be verified before trading. Verification can be done by an Avery Berkel officer or your local Weights & Measures authority. Trading on an unverified scale is illegal and could result in fines or enforcement action. Once verified, the scale’s seals and settings must remain intact, and a copy of the verification record should be kept on site.

Please contact us to confirm costs and book an onsite visit.

A Sunmi Partner Account allows authorised resellers and software providers to manage and deploy Sunmi POS devices. It enables remote app installation, device management, and integration with Sunmi Cloud services. Devices can be linked (or “bound”) to a partner account for secure control and central management.

Typically we will contact customers on the date of delivery to request their Sunmi partner ID to allow us to transfer the device(s).